We collect browsing information to enhance your learning experience and provide personalized educational content. This helps us understand which design concepts resonate most with students and improve our course materials accordingly.
Privacy Policy
Last updated: March 15, 2025
Introduction
At FlowlyCastFlux, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect your data when you visit our website or use our web design education services.
We operate under Thai privacy laws and international best practices. By using our services, you agree to the collection and use of information as described in this policy.
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name and contact information when you inquire about courses
- Email address for newsletters and course updates
- Phone number when you request consultation
- Educational background and learning goals
- Payment information for course enrollment
- Portfolio submissions and project work
Technical Information
We automatically collect certain information when you visit our website:
- IP address and browser information
- Pages visited and time spent on our site
- Device type and operating system
- Referring website information
- Location data (general geographic area)
How We Use Your Information
Your information helps us provide better educational services:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Course delivery and support | Contact details, learning progress | Contract performance |
| Communication about programs | Email, phone number | Legitimate interest |
| Website improvement | Usage analytics, feedback | Legitimate interest |
| Marketing communications | Email, preferences | Consent |
We never sell your personal information to third parties. Your data is used solely to improve your learning experience and provide relevant educational content.
Data Sharing and Third Parties
We work with trusted partners to deliver our services effectively:
Service Providers
We share limited information with companies that help us operate:
- Email service providers for course communications
- Payment processors for secure transactions
- Cloud storage providers for course materials
- Analytics tools to understand website usage
Legal Requirements
We may disclose information when required by Thai law or to protect our rights and the safety of our users. This includes compliance with court orders, government requests, or legal proceedings.
Your Privacy Rights
Under Thai privacy law and our commitment to transparency, you have several rights regarding your personal data:
Access Your Data
Request a copy of all personal information we hold about you, including how we obtained it and how we use it.
Correct Information
Update or correct any inaccurate or incomplete personal information in our records.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations.
Data Portability
Receive your data in a structured, machine-readable format to transfer to another service.
Restrict Processing
Limit how we process your information in certain circumstances while maintaining your account.
Withdraw Consent
Opt out of marketing communications or withdraw consent for data processing at any time.
How to Exercise Your Rights
To exercise any of these rights, contact us using the information provided below. We'll respond within 30 days and may need to verify your identity before processing your request.
Data Security and Protection
We implement comprehensive security measures to protect your information:
Technical Safeguards
- SSL encryption for all data transmission
- Regular security audits and vulnerability assessments
- Secure cloud storage with access controls
- Multi-factor authentication for staff accounts
- Regular backup and recovery procedures
Organizational Measures
- Staff training on data protection practices
- Limited access to personal information on a need-to-know basis
- Regular review of data handling procedures
- Incident response plan for potential data breaches
While we implement strong security measures, no method of transmission over the internet is 100% secure. We continuously monitor and improve our security practices to protect your information.
Data Retention
We keep your information only as long as necessary for the purposes outlined in this policy:
| Data Type | Retention Period | Reason |
|---|---|---|
| Course enrollment records | 7 years after completion | Educational certification requirements |
| Marketing communications | Until unsubscribed | Ongoing communication consent |
| Website analytics | 26 months | Service improvement analysis |
| Payment information | 3 years | Tax and accounting requirements |
| Support inquiries | 2 years | Service quality and follow-up |
International Data Transfers
As we use some international service providers, your data may be transferred outside Thailand. When this happens:
- We ensure adequate protection through contractual safeguards
- We work only with providers that meet international privacy standards
- We limit transfers to what's necessary for service delivery
- We maintain oversight of how your data is handled abroad
Cookies and Tracking
Our website uses cookies to improve your experience:
Essential Cookies
These are necessary for the website to function and cannot be disabled. They include session management and security features.
Analytics Cookies
We use analytics tools to understand how visitors use our site. This helps us improve content and user experience. You can opt out of analytics tracking through your browser settings.
Marketing Cookies
With your consent, we may use cookies to show relevant content and track the effectiveness of our educational programs. You can manage these preferences at any time.
Children's Privacy
Our web design courses are intended for learners aged 16 and above. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to remove that information from our systems.
Parents or guardians who believe we may have collected information from a child under 16 should contact us immediately.
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes:
- We'll notify you by email if you're enrolled in our courses
- We'll post a prominent notice on our website
- We'll update the "last modified" date at the top of this policy
- We'll maintain previous versions for your reference if requested
Continued use of our services after policy updates constitutes acceptance of the revised terms.
Contact Information
If you have questions about this privacy policy or want to exercise your rights, please contact us:
FlowlyCastFlux Privacy Team
Address: 323 Si Lom, Khwaeng Silom, Khet Bang Rak, Krung Thep Maha Nakhon 10500, Thailand
Phone: +66 39 325 528
Email: info@flowly-castflux.com
Privacy Inquiry Email: privacy@flowly-castflux.com
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (Thailand Time)
We aim to respond to all privacy inquiries within 48 hours during business days.